Privacy Policy

1. Who We Are

Surrey Fly Screens is a fly screen installation company based in Surrey, United Kingdom. We are the data controller for any personal information you provide to us through this website or by contacting us directly. You can reach us at info@surreyflyscreens.co.uk.

2. Information We Collect

When you request a quote or contact us, we may collect:

• Your name and contact details (email address and phone number)
• Your property address or postcode
• Details about your enquiry (type of screens, property description, any specific requirements)

We do not collect any special category data (such as health, financial, or biometric information).

3. How We Use Your Information

We use the information you provide to:

• Respond to your quote request or enquiry
• Arrange and carry out a free site survey
• Provide installation services and fulfil your order
• Contact you about your ongoing job or warranty matters

We will not use your information for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

Our legal basis for processing your personal data is legitimate interests (to respond to your enquiry and provide services) and contract performance (where you have accepted a quotation).

5. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may use trusted service providers (such as email hosting providers) who process data on our behalf under strict data processing agreements. All such providers are based in the UK or EEA.

6. Data Retention

We retain your personal data for up to 3 years after your last contact with us, or as required by applicable law (for example, financial records may be kept for 6 years under HMRC requirements). You may request deletion at any time (see Your Rights below).

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate data
• Erasure — request deletion of your personal data
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, email info@surreyflyscreens.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

This website uses only essential functional cookies required for basic operation. We do not use advertising, analytics, or tracking cookies. No third-party cookies are set.

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes. Continued use of this website after changes constitutes acceptance of the updated policy.

10. Contact

For any questions about this Privacy Policy or how we handle your data, please contact us at info@surreyflyscreens.co.uk.